Privacy Policy
Last updated: May 2026
1. Introduction
Barcelona Private Transfers ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and book our private transfer services. This policy is compliant with the European General Data Protection Regulation (GDPR).
2. Data Controller
The data controller for your personal data is Barcelona Private Transfers, based in Barcelona, Catalonia, Spain. For any privacy-related inquiries, contact us at info@barcelonaprivatetransfers.com.
3. Information We Collect
We may collect the following personal data:
- Booking information: Name, email address, phone number, flight details, pickup/drop-off addresses, number of passengers, and luggage details.
- Communication data: Messages sent via WhatsApp, email, or contact forms, including the content of those communications.
- Usage data: IP address, browser type, pages visited, time spent on pages, and navigation paths through our website.
- Device data: Device type, operating system, and screen resolution collected through cookies and similar technologies.
4. How We Use Your Data
We use your personal data to:
- Process and fulfill your transfer bookings
- Monitor your flight for delays and adjust pickup times
- Communicate booking confirmations and updates
- Provide customer support and respond to inquiries
- Improve our website and services
- Comply with legal obligations
5. Legal Basis for Processing
We process your data under the following GDPR legal bases: (a) performance of a contract (to provide the transfer service you booked), (b) legitimate interests (to improve our services and prevent fraud), and (c) your consent (for marketing communications, where applicable).
6. Data Sharing
We do not sell your personal data. We may share your data with: our partner fleet operator (Royal Falcon Limousine) for service fulfillment, payment processors, and analytics providers (Google Analytics via Google Tag Manager). All third parties are bound by data protection agreements.
7. Data Retention
We retain booking data for 2 years after your last transfer for customer service and legal compliance purposes. Usage data collected via cookies is retained for 26 months. You may request earlier deletion at any time.
8. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@barcelonaprivatetransfers.com.
9. Cookies
Our website uses cookies for analytics (Google Analytics) and essential functionality. You can manage cookie preferences through your browser settings. We use Google Tag Manager (GTM-N9BZP3NR) for analytics tracking.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption (SSL/TLS), access controls, and secure data storage. Communication via WhatsApp is protected by WhatsApp's end-to-end encryption.
11. International Transfers
Your data is primarily processed within the European Union. Where data is transferred outside the EU, we ensure adequate safeguards are in place, such as Standard Contractual Clauses.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact
For privacy inquiries or to exercise your data rights, contact us at info@barcelonaprivatetransfers.com or write to: Barcelona Private Transfers, Barcelona, Catalonia, Spain.